Shipping Policy
I Just Placed an Order, When Will It Ship?
Please allow 1 business day for processing time. Once your order is processed, it will be shipped promptly.
How Long is the Shipping Time?
- Australia Orders: Typically delivered within 1 - 2 business days after processing.
- International Orders: Delivery times vary depending on the fulfillment center and destination. Average transit times are between 15 to 30 business days.
Please note that unforeseen circumstances such as natural disasters, holidays, or weather conditions may affect shipping times. While we strive to ensure timely delivery, we cannot guarantee exact delivery dates as shipping delays may occur with our carriers.
Will I Receive a Tracking Number?
Yes, we provide tracking information for every order. You will receive a tracking number once your order has been shipped. You can track your order using the provided tracking number on our website.
Can I Cancel My Order?
You can cancel your order without penalty if it has not been shipped. Please email us at support@govitam.shop with the subject line “CANCEL” within 24 hours of placing your order. If your order has already been shipped, please contact us for further assistance.
Incorrect Address
If you have entered an incorrect shipping address, please notify us immediately by replying to your order confirmation email or emailing us at support@govitam.shop. We can correct the address within 24 hours of receiving your notification.
My Item Arrived Damaged
While we take extra care to package our products securely, if your item arrives damaged, please contact us within 7 days of delivery. Provide us with your order number and a photo of the damaged product. We will gladly send a replacement free of charge.
Unanswered Questions?
If you have any questions or concerns that were not addressed here, please reach out to our customer support team. We are here to assist you and strive to respond to all inquiries within 24 hours.
Notice: Shipping Delays Due to COVID-19
Please be aware that all carriers may experience delays due to the global pandemic of COVID-19 (coronavirus). We are working closely with our shipping partners to minimize these delays and ensure your order reaches you as soon as possible. We appreciate your patience and understanding during these challenging times.
For more information or assistance, please contact us at:
- Email: support@govitam.shop
Thank you for shopping with GoVitam! Your satisfaction is our priority, and we look forward to serving you.